Researchers say that digital transformation is the latest move towards rendering upgraded services to enhance customer satisfaction. Many start-ups and small-scale businesses are unaware of the benefits of this revolution. They have no idea how it can scale up their operations and deliver the best experience to their customers. Digitalization integrates digital technology into significant […]
Building your company’s reputation takes years. Nonetheless, what you struggled to grow for years can get irreparably tarnished by one unfortunate headline after a security event. The most significant risk to your company’s standing in the industry and its market value is reputational risk. You should effectively access and manage risks that can threaten the […]
You cannot blame the millennial for their love for the “one-stop-shop” experience. Say, for example, the online retail giants like Amazon are continuously growing by offering all at one place, and the users fully enjoy the simplicity and comfort with which they can get all things under one roof. When it comes to the industry […]
How can your business keep expanding your customer base and increasing your sales and profits? Is there any formula for this? Can you achieve this aim by consistently offering high-quality products? There is only one answer to all these questions. Unless you ensure customer satisfaction, you will never be able to achieve these aims. Simply […]
Customer service is a term which has become intrinsic in any industry, be it IT, Digital Marketing, Hotel Management, Education and so on. While crowded hospital wards or anxiety-driven operation theatres may not be the first thing that comes to your mind when you think of customer service, recent surveys have shown the importance of […]
Excellent customer engagement is one of the best practices to keep your Amazon business successful. Customer engagement has the aim to build a good relationship with your customers for them to support your products continually. It is mainly in the form of building brand equity or brand loyalty among your customers. This goes beyond not […]
People outsource tasks to others and expect them to be done on time. They think of service providers less like people and more like machines – they want a “set it and forget it” type atmosphere surrounding the work they need done. Sometimes, things happen. Service providers cannot meet an important deadline, sometimes due to […]
What is SQM Club? A non-profit company called SQM Club was established in 1996. By sharing best practices, benchmarking information, and training resources, it primarily aims to assist organizations in improving their customer experience. Some of the top businesses in the world in sectors like telecommunications, financial services, and healthcare are members of the SQM […]
In today’s fast-paced digital world, the logistics and supply chain sector is encountering unprecedented challenges and opportunities. Navigating this landscape requires not just innovative solutions but visionary leadership in technology. This is where the concept of Fractional CTO Services comes into play, offering a strategic advantage to companies eager to scale and adapt in an […]
In the vast landscape of digital marketing, one strategy has stood the test of time and continues to deliver impressive results: email marketing. With its ability to engage and connect with audiences on a personal level, email marketing remains a crucial component of any successful marketing campaign. At the heart of every successful email marketing […]