You started your practice because you wanted your patients to get the best care possible. Now, you have been in business for some time and realize that you need to evaluate where you are and take steps to improve the quality of care you are offering. The goal should always be to keep your medical practice running smoothly and efficiently. The following are some tips that can help.
Build a Customer-Centric Service
It is recommended that successful medical practices dedicate at least 37 hours each week to directly caring for patients. While this principle applies to a group practice, it also applies to solo practitioners. It requires a good schedule and a solid patient base. The last thing a solo practitioner wants to do is to wear themselves out. However, with good patient management and having a realistic workflow, meeting the 37 hours a week quota is doable.
Good medical care is more than just diagnosing problems. People can go on the Internet, input their symptoms, and get a diagnosis rather accurately. You went to medical school and got your license so that you can do more for people than what they can get with a simple online search.
This means that you need to create a team to support you. You will not be able to devote the time you need to patients and properly care for their ailments if you are also trying to run the administrative side of the business in addition to offering primary care.
Many solo practitioners have seen the benefits of using a practice administrator service. This gives them more time to improve their private practice.
Hiring a practice administrator does not mean that you go completely hands-off on running your practice. If you want your practice to grow, you need to be intimately involved with its success while at the same time understanding what to delegate and when to delegate.
Redesign Your Office to Improve Patient Experiences
Several elements, including lighting and layout, reduce medical errors and lower stress levels among staff and patients. This improves patient experience, creates an environment that allows patients to heal faster, and can even make the recovery process less painful and require less reliance on drugs.
The waiting room is the first impression visitors have of your practice. It should be inviting. The chairs should be sturdy yet comfortable. This is particularly important if you are providing care to older patients.
Consider including free beverages. Patients may want to be productive during their wait, so including free Wi-Fi may allow them to accomplish a certain task and make the wait time seem less frustrating. Include brochures or magazines that patients can read, educating them about the medical services they will receive.
Of course, the goal should be to minimize the amount of time patients spend in the waiting room. Patients should spend a maximum of 20 minutes in the waiting room. A practice that has a large waiting room may not be as efficient as it could be.
Technology should be seamlessly integrated into the design. For example, lead glass that meets federal standards protects patients from radiation while serving as an attractive and inviting way for patients to feel comfortable as they are receiving treatment.
Smart design choices that are simple can make a major difference. For example, putting computers below eye level and creating shared workstations fosters collaboration and communication between doctors, nurses, and other medical staff.
Doctors should use tablets or other mobile technology that allows the doctor and the patient to review information being discussed more personally. Patients feel comfortable when the barrier of a computer monitor is removed.
Ask Your Clients How You Are Doing
Interact with your clients. Ask them how they are doing. Take advantage of review sites and see what people are saying about the service you provide and your facilities. Engage with clients through online reviews. Positive reviews are great. However, negative reviews provide the opportunity for you to showcase your genuine interest in your clients. If you keep the dialogue open, you will have a stable flow of clients and increase your customer base.
The healthcare industry is competitive. However, by improving your offices, customer interactions, and level of care, you can stand out from the crowd.
An author of Namaste UI, published several articles focused on blogging, business, web design & development, e-commerce, finance, health, lifestyle, marketing, social media, SEO, travel.
For any types of queries, contact us on info[at]namasteui.com.