Unlocking customer intelligence with CRM

Customer intelligence, in short is the process of gathering and analysing information regarding customers, and their details and activities, to build deeper and more effective customer relationships and improve decision-making by vendors. This gathering of data can be done through various means – feedback, survey, Social Media listening, website tracking, etc. Today with smarter tracking […]

6 Ways CRM in BPO Industry Would Help Your Business

Understanding the customers these days would here require listening to all their clients and customers, resolving the one time problem. And in order to stay competitive the organizations would here require a 360 view of their clients and customers, their full history with the brand starting from the purchases to service request and every detail […]