Why an Auto-Attendant is a Must-Have for Your Small Business


These days, less than 10% of the business population represents large businesses. More and more people are jumping on the bandwagon and starting their small businesses, with wanting to be their own boss being the number one reason for doing so.

If you own a small business and you want to make your current and potential customers know that you mean serious business, consider having a phone system.

Contrary to popular belief, phone systems for a small business are just as beneficial and indispensable as those designed for large businesses. Although it’s true that, in many cases, the features are limited, they are essential for a smooth-sailing and profitable business.

Especially if you are on a budget, you may feel that your money-making venture can do away with a phone system that doesn’t have all the bells and whistles.

That’s alright because having the basics is better than not having any phone system at all. When deciding which features your small business phone system should have, there is one that you should place on the top of the list: an auto-attendant.

Eliminates the Need for a Receptionist

Are you trying to minimise your small business’ daily expenditure? Then ensure that you take advantage of an auto-attendant. Doing so eliminates the need to hire a receptionist. Similarly, it can save you from purchasing all sorts of additional office equipment as well as devoting a small area of your office to them. 

In other words, including an auto-attendant to your phone system can help cut your monthly costs without compromising your small business’ everyday operations.

Boosts the Image of Your Small Business

One of the reasons why many large businesses seem legit is that they have advanced phone systems, which are spearheaded by auto-attendants.

There’s no need for your small business to grow to a large one just for it to have a stellar reputation that can easily win the trust and the loyalty of your current and potential customers. As early as now, you can have an auto-attendant that can greet callers as well as provide them with relevant information without the need for a receptionist.

Makes Your Business Accessible 24/7

Some customers rush to the direct competition of the business if they cannot obtain the product or service that they need. With an auto-attendant, your small business should not suffer the same fate of losing customers and, ultimately, profits. Having an auto-attendant in your phone system makes your small business accessible on a 24/7 basis.

Whether it’s a regular business day, weekday or holiday, an auto-attendant makes it possible for your small business to accommodate your customers.

Handles a Surge in Incoming Call Volume

Customers call businesses for a variety of reasons. However, in many instances, it’s because they like the products and services offered.

Having lots and lots of incoming calls is often a sign that your small business is doing great. However, the experience may not be that great for receptionists and the callers themselves, especially when there is a surge in incoming calls. With an auto-attendant, this is not going to be an issue as it can route the calls to various destinations automatically.


The integration of auto-attendants into phone systems for a small business is a good idea. This is especially true for small businesses that are ready to take on the daily challenges of being successful and profitable.

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