Artificial Intelligence used to be far away concept we would see in movies. But the ideas and concepts are more of a reality than you might think. Artificial Intelligence systems and robots are a part of our everyday lives and will continue to be more involved in more aspects of everything we do.
Current Everyday Uses of Artificial Intelligence
According to the Pew Research Center, 77% of people have smartphones. Within these smart devices are personal assistants that use a form of artificial intelligence. Apple’s personal assistant, Siri, is a voice-activated computer that many people interact with every day. Siri uses an aspect of artificial intelligence called machine learning to predict and give users smarter responses. Using AI, Siri can give directions, send messages, add events to your calendar, and more.
Amazon’s Alexa is another personal assistant that comes in the form of a smart home hub. The Alexa system can control other smart devices around the house. It also allows you to listen to music, set alarms, perform a web search, shop on Amazon, and more. Just like Siri, Alexa learns your tendencies and predicts responses for a better experience. If somehow you get locked out of your house, it can help you call for help.
Nest is another smart home product that uses AI. This smart thermostat learns your desired temperature settings, which then heats and cools your home without you having to worry about a thing. If a user wants to adjust the temperature, Alexa can now control Nest to make one’s life even easier. Nest is now owned by Google, which has been a great combination for the company. Nest sold more products in 2017 than 2015 and 2016 combined. Google sold tens of millions of products in 2017 alone.
Watching television isn’t the same as it was five years ago. Many people are using streaming services like Netflix and Hulu. These streaming services also use a form of AI to help suggest television shows and films that you might be interested in. Users will benefit even more by rating what they watched. It also uses the analytics of other users’ ratings to help bring the best movies and shows to your screen.
Artificial Intelligence in Business Management
There are many examples of artificial intelligence when it comes to everyday life, but companies should be looking into the use of AI to help their businesses as well. Cogito is a great example of how companies can use the power of AI in a very palpable way. Cogito is already being used by Humana (a Top 5 credit card issuer), and MetLife (a Top 3 pharmacy benefit manager). This software uses a combination of machine learning and behavioral science to increase the effectiveness of customer interaction. Cogito describes their software as “emotional intelligence and analysis for customer service and sales.” This software helps guide customer service callers and sales callers as they speak to potential buyers and clients. The AI system helps the callers have better phone interactions. By reading the customers’ emotions and analyzing tone, tenseness, energy, empathy, participation, pace, and interruption, callers can have confidence when talking to future customers.
Boxever is another way AI can help businesses (primarily the travel industry) flourish. Boxever is a Customer intelligence cloud platform that allows the travel industry to use data analytics to help build an intelligent application for their customers. It uses Big Data and machine learning and applies it in a way that is useful to the company. It takes this in-depth knowledge and data interaction and helps companies find new ways to engage their clients in their travels.
Artificial Intelligence isn’t only being used by specific software, streaming services, and personal assistance. Whether we realize it or not—many of businesses are already using it in everyday situations. AI helps manage businesses within spam filters, voice to text features, processing automation, security and surveillance, categorizing emails, and sales forecasting.
AI also helps marketing departments through automated web design, recommending content, advertisement targeting, data analysis, personalizing news feeds, predictive customer service, and language recognition.
Furthermore, their ways AI is helping e-commerce on a daily basis. AI can be found in fraud detection, service personalization, optimizing price setting for sales, product recommendations, and smart search features as well.
What Are AI Uses in Different Industries?
Many industries are already taking advantage of the power of artificial intelligence. Even unexpected industries such as the culinary arts can be found using AI. Chef Watson by IBM acts similarly to a sous-chef in the kitchen. Chef Watson uses databases of ingredients (as detailed as on the molecular level), nutrients, as well as peoples likes and dislikes. It then asks you what ingredients you would like to use, what kind of dish you want to make, what style (ethnic or dietary styles) you want to try, and then takes all of this information and produces recipes that have never been seen before. It gives you recommendations for classic and unique recipes for you to try and then helps walk you through it.
The healthcare industry is also using AI in certain applications as well. Radiologists are getting some much-needed help from deep learning powered system, Infervision. In China alone, radiologists need to review 1.4 billion CT scans every year. Because of this time-consuming work and needing to read hundreds of scans a day, doctors are falling behind and sometimes misdiagnosing patients. Infervision uses algorithms to some of the work away from doctors and diagnoses cancer correctly and efficiently.
The world is currently producing more data than ever before, and now data centers are also using artificial intelligence to help optimize the way their operations are run. Artificially intelligent data centers are saving on energy usage. Google has reported having cut down their energy bills by 40 percent, which has totaled millions of dollars. AI is also helping data centers with security and cyber threats. AI systems can keep data centers safe 24/7 without the extra use of manpower. AI also helps with everyday tasks such as managing temperature and cooling, ventilation, and potential fire hazards.
Artificial Intelligence is helping many businesses every day and not so everyday tasks. AI is also helping many different industries including healthcare, culinary arts, sales, and even data center operations. The different ways AI is being incorporated into businesses is growing at a tremendous rate and will continue to grow in the future. All businesses should capitalize on the advantages that AI has to offer to ensure their business continues to grow. It may be safe to say there will come a time when businesses who don’t adopt artificial intelligence into their operations will be left behind in the past.
This article was written by Michael Isberto. Isberto is the Blog Director and a Content Writer for Colocation America. He received his B.A. in Communication Studies with an emphasis in Public Relations at CSUSB. Isberto is a Communication professional with additional experience in Public Relations, Marketing, and Social Media.